Returns & Exchanges

Our Policy

We want you to be completely satisfied with your purchase. If you are not, we offer a hassle-free return and exchange policy within 7 days of receiving your order.

Conditions for Return/Exchange

  • The product must be unused, unworn, and in its original condition.
  • All original tags, packaging, and accessories must be intact.
  • The original receipt or proof of purchase is required.

How to Initiate a Return/Exchange

To start a return or exchange, please follow these steps:

  1. Contact our customer service team at info@urbanoriginals.store with your order number and the reason for your return.
  2. Once your request is approved, we will provide you with instructions on how to send the item back to us.
  3. The customer is responsible for the return shipping costs.

Refunds

Once we receive and inspect your returned item, we will process your refund. The amount will be credited to your original payment method within 5-7 business days.